These Terms and Conditions of use of the online store www.smartmouth.online apply to orders for the purchase of online dental consultation services, CBCT/X-ray interpretation, and the preparation of indicative treatment plans offered by DR. BEJENARI S.R.L. (SmartMouth™) through the website.
For proper use of the website, we recommend that you carefully review these Terms and Conditions. We reserve the right to make changes to these provisions without prior notice.
1. GENERAL PROVISIONS
This website is owned by DR. BEJENARI S.R.L. (SmartMouth). By placing an order on the online store, the Buyer accepts the Terms and Conditions for the provision of services, which are based on the legislation of the Republic of Moldova (hereinafter – Terms and Conditions) as presented below.
The use of the website www.smartmouth.online implies acceptance of the Terms and Conditions proposed by DR. BEJENARI S.R.L., in accordance with Law No. 284/2004 on Electronic Commerce. The relationship between the client and the provider is established on the basis of Law No. 105/2003 on Consumer Protection, as well as other applicable legal acts.
The Provider reserves the right to modify these Terms and Conditions, and the Buyer is obliged to monitor such modifications.
2. PERSONAL DATA PROTECTION
By using the website www.smartmouth.online, you automatically agree to the collection and processing of personal data, which are necessary for the processing, confirmation, and execution of service orders.
Personal data are processed only for legitimate purposes, such as providing the ordered services, administrative communications, google analytics, cookies, and sending notifications or newsletters when consent has been given.
All information containing personal data is stored and used only for the period necessary to achieve the purposes for which it was collected and in accordance with the provisions of Law No. 133/2011 on the protection of personal data and Regulation (EU) 2016/679 (GDPR).
The Provider uses commercial security measures to prevent unauthorized access, maintain data accuracy, and ensure proper use of the information on the website. Transmission of data over the internet or via wireless networks cannot be fully protected. Therefore, as with other companies, we cannot guarantee the absolute security of the information provided by the Buyer, who does so at their own risk.
3. REGISTRATION AND PAYMENT OF ORDERS
Payment for service orders is possible only by bank card. Upon completing the order, you will receive confirmation of payment at the email address provided.
Online payment is made under maximum security conditions, using the bank card as an instrument that allows online transactions. After making the payment, you will receive a payment confirmation by email.
The payment processor uses a secure system based on the latest version of the 3D-Secure security standard, which represents a global approach to authenticating buyers in secure online transactions. This measure implies redirecting the user, at the time of payment, to a secure page where cardholder authentication is carried out by assigning a unique code for each online transaction.
Refunds are made only to the same bank card used for the purchase.
For payment, the following details will be required: card number (16 digits), expiration date (month and year), CVC or CVV code (3 digits), and the cardholder’s full name.
If the currency of the card differs from the currency of the transaction (MDL), the conversion of the deducted amount from the card account is subject to the conditions of the issuing bank.
4. SERVICE DELIVERY
After registering the order, the Buyer will be informed of the delivery time of the requested service.
SmartMouth services are delivered exclusively online, by sending the result of the analysis (PDF report and/or explanatory video) to the email address indicated in the order or by providing a secure download link.
Delivery is guaranteed within 48–72 hours from the confirmation of the order and receipt of all necessary files (panoramic X-rays, CBCT scans, intraoral photos).
In exceptional situations, such as a high volume of requests, public holidays, or unforeseen technical issues, the delivery time may be extended. In such cases, the Buyer will be notified by email.
The Provider accepts only one delivery address (the email address provided at the time of order) for each purchased service.
5. RIGHT OF WITHDRAWAL (REFUNDS)
In accordance with applicable consumer protection legislation, the Buyer has the right to withdraw from the contract within 14 calendar days from the date of conclusion of the contract, only if the provision of the service has not yet started.
When the Buyer agrees that the service provision should begin before the expiration of the legal withdrawal period and/or when the service has been fully executed, the right of withdrawal is lost.
To exercise the right of withdrawal, the Buyer must send a written request to the email address contact@smartmouth.online. The processing time for the request is 5 business days. Refunds, if approved, are made only to the same bank card used for payment.
No refunds are given for services already delivered (PDF report and/or video sent), except in cases expressly provided by law or when the Provider has failed to fulfill contractual obligations.
6. PRIVACY POLICY
In accordance with Law No. 133/2011 on the protection of personal data, the service provider processes personal data. Personal data are processed in good faith and in compliance with legal provisions. Processing of personal data is carried out by mixed means (automated and manual), respecting legal requirements and under conditions that ensure security, confidentiality, and the protection of the rights of data subjects.
The Provider collects and processes only the personal data provided by consumers when placing an order: name, surname, phone number, email address, postal address, as well as submitted medical files (panoramic X-rays, CBCT scans, intraoral photos).
Personal data are used exclusively for the administration of the website, to provide the ordered services, to contact the consumer, and to comply with legal obligations. By this notice, users and consumers acknowledge that their personal data will be processed and used accordingly. The Provider processes the personal data of users and consumers that are provided by browsing, using, and registering on the website www.smartmouth.online.
Any information provided by users and consumers of the website www.smartmouth.online will be considered and represent express consent for the personal data to be used by the Provider.
The Provider will not disclose any personal data to third parties without the consent of the data subject and will not sell, trade, or share such data with other parties, except as provided by applicable law.
Personal data may also be processed and used by the Provider for statistical and promotional purposes.
The Provider fulfills the security requirements for personal data and ensures the protection of consumers’ data so that they are not lost, destroyed, falsified, or disclosed to third parties.
The Provider’s employees are required to respect the confidentiality of consumers’ personal data. Personal data processing will be carried out by an authorized representative of the Provider.
The Provider uses security methods and technologies in compliance with applicable law. The Provider does not collect information regarding transactions such as card number, expiration date, or country of origin.
For more details and information, any interested person may contact us by email at contact@smartmouth.online or by phone at +373 687 69994.
7. CONTACT DETAILS
Merchant’s Name: DR. BEJENARI S.R.L.
Commercial Name: SmartMouth
Company Status: SRL
Website: https://smartmouth.online
Postal Address: MD-2003, str. Liviu Deleanu 10/2, ap.1, Durlești, mun. Chișinău
City: Chișinău
Company ID (IDNO): 1022600054200
Postal Code: 2003
Phone: +373 687 69994
Email: contact@smartmouth.online