1. Who We Are
SmartMouth™ is operated by DR. BEJENARI S.R.L., a company registered in the Republic of Moldova, providing online dental consultations based on patient-submitted medical files.
2. What Data We Collect
When using our website www.smartmouth.online, we collect and process personal data necessary to provide our services. This may include:
- Full name
- Email address
- Phone/WhatsApp number
- Panoramic X-rays (OPG), CBCT scans, intraoral photos
- Voluntary medical information (symptoms, treatment plans, health history)
We do not collect sensitive payment data such as card numbers or CVV codes – these are handled exclusively by authorized payment processors.
3. Why We Collect Data
Your personal data is collected and used exclusively for legitimate purposes, including:
- Evaluating your dental case and providing a professional second opinion
- Preparing and delivering reports (PDF and/or video)
- Communicating with you regarding your order
- Issuing receipts and processing payments
- Improving our services and performing internal audits
- Providing updates, newsletters, or promotional information (only with your consent)
4. Legal Basis of Processing
Data is processed in good faith, in compliance with Law No. 133/2011 on Personal Data Protection (Republic of Moldova) and the General Data Protection Regulation (EU 2016/679 – GDPR).
Processing is carried out by mixed means (manual and automated) under conditions that ensure confidentiality, integrity, and security.
5. Data Retention
We retain personal and medical data for a maximum of 90 days after the service is delivered, unless a longer period is required by law. Data may be deleted earlier upon your written request.
6. Data Security
We use commercial security measures to protect your data from unauthorized access, alteration, loss, or disclosure. Files are stored in secure, encrypted environments (e.g., Google Drive, Dropbox with restricted access).
Despite our efforts, transmission of information over the internet or wireless networks cannot be guaranteed as 100% secure. By using our services, you acknowledge that you provide data at your own risk.
7. Data Sharing
SmartMouth™ does not sell, trade, or disclose your personal data to third parties without your consent, except:
- when required by law (public institutions, courts, law enforcement), or
- to trusted contractual partners (e.g., payment processors) under strict confidentiality agreements.
8. Your Rights
In accordance with GDPR, you have the following rights:
- Right to access your personal data
- Right to request rectification or erasure of your data
- Right to restrict or object to processing
- Right to withdraw consent at any time
- Right to file a complaint with the National Supervisory Authority
Requests to exercise your rights should be sent to: contact@smartmouth.online
9. Consent
By submitting your medical files and completing the online form, you expressly consent to the collection and processing of your personal and medical data for the purposes described above.
You understand that the opinion provided by SmartMouth™ is an orientative medical opinion, not a final clinical diagnosis, and does not replace an in-person dental consultation.
10. Contact Information
For any inquiries regarding this Privacy Policy or your data, please contact us:
SmartMouth™ – DR. BEJENARI S.R.L.
Address: MD-2003, str. Liviu Deleanu 10/2, ap.1, Durlești, Chișinău, Republic of Moldova
Phone: +373 687 69994
Email: contact@smartmouth.online
Website: www.smartmouth.online